At de-mal.com, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which you can request a return, replacement, or refund for beauty and personal care products purchased from our website.
By placing an order on our website, you agree to the terms below.
1. Eligibility for Returns
You may request a return or replacement if:
- The product is damaged, defective, or broken
- You received the wrong product
- The product is incomplete or missing items
Conditions:
- Request must be made within 3–7 days of delivery
- Product must be unused and in original packaging
- Proof of purchase (invoice/order number) is required
2. Non-Returnable Items
Due to the nature of beauty and personal care products, we do not accept returns for:
- Used or opened products (for hygiene reasons)
- Products damaged due to misuse
- Items without original packaging
- Requests made after the allowed return period
3. How to Request a Return
To request a return, please contact us with:
- Your order number
- Clear photos or video showing the issue
- Reason for return
📧 Email: support@de-mal.com
📧 Email: info@de-mal.com
Our team will respond within 24–48 hours.
4. Return Process
Once your request is approved:
- We will arrange courier pickup or guide you for return
- Returned product will be inspected
- After approval, we will proceed with replacement or refund
5. Refund Policy (Cash on Delivery)
Since we operate on Cash on Delivery (COD):
- Refunds are issued via:
- Bank Transfer
- Easypaisa
- JazzCash
- Store Credit
- Refund processing time: 5–10 business days after inspection
- Shipping charges are non-refundable, unless the mistake is from our side
6. Exchange Policy
If you want an exchange:
- Replacement will be sent after receiving and verifying the returned item
- If the product is out of stock, a refund or store credit will be offered
7. Return Shipping Cost
- If the issue is from our side (wrong/damaged product), we will cover shipping cost
- If return is due to customer preference, buyer may pay shipping charges
8. Order Cancellation
- You can cancel your order before shipment by contacting us immediately
- Once shipped, cancellation may not be possible
9. Policy Updates
de-mal.com reserves the right to update this policy anytime.
Changes will be posted on this page.
10. Contact Us
For any return or refund queries:
📧 Email: support@de-mal.com
📧 Email: info@de-mal.com